Your privacy and business communications are protected by design. This Privacy Policy outlines the information Peaks AI collects, how client and contractor data is processed, and your rights under applicable privacy laws.
1. Information We Collect
We collect personal and business information necessary to provision autonomous voice agents, process student developer applications, and fulfill trade contractor automation pipelines:
- Direct Intake: Business name, trade vertical, phone number, email address, average ticket size, and missed call metrics.
- Developer & Sales Talent: GitHub handles, student developer verification credentials (.edu status), technical competencies, and sprint availability.
- Billing & Payouts: Payment transaction metadata processed securely through Stripe and Whop. Sensitive cardholder numbers and CVVs are tokenized and never stored on our servers.
- Operational Telemetry: Inbound call timestamps, IVR routing status, call duration, and AI model inference latency via NVIDIA NIM and edge endpoints.
2. How We Use Information
We process collected data strictly for operational fulfillment:
- Configuring custom 24/7 AI Voice Dispatchers and CRM webhooks for trade businesses.
- Dispatching verified student developer teams to execute custom automation deliverables.
- Calculating, reporting, and executing commission splits and automated contractor payouts.
- Maintaining system uptime, fraud prevention, and audit logs.
3. Data Sharing & Third Parties
We do not sell or rent data to advertisers. We share information only with authorized infrastructure partners:
- Compute & Inference: NVIDIA NIM DGX Cloud endpoints, Google Cloud (Vertex/Gemini), and Vercel Edge.
- Telephony & Messaging: Twilio for SIP trunking and voice audio streaming.
- Payment Gateways: Stripe and Whop for secure client invoicing and contractor revenue distributions.
- Compliance: When legally mandated by subpoenas or judicial proceedings.
4. Data Retention & Security
We maintain end-to-end TLS 1.3 encryption for all data in transit, strict RBAC permissions, and automated secret rotation. Audio transcripts and call metadata are retained only as required to train client-specific vocabulary or fulfill auditing obligations, and may be purged upon written request.
5. Your Rights
You have the right to inspect, export, correct, or request deletion of your account records. To submit a data request, contact our security officer at privacy@peaksai.tech.
6. Contact Us
For inquiries regarding this policy or system compliance:
Peaks AI Infrastructure
Email: support@peaksai.tech
Domain: peaksai.tech